Terms of Service
The basis on which we arrange your trip to Albania. Please read these before booking.
Last updated: August 2026
Flights are not included
Frontier Travels arranges the ground portion of your trip only: accommodation, private transfers, guided tours, activities and your itinerary within Albania. We do not sell, resell or book flights.
You book your flights yourself, directly with the airline of your choice. Your flight contract is with that airline, and their terms, baggage rules, change fees and refund policies apply. Because we do not sell flights, Frontier Travels is not an ATOL holder and no ATOL protection applies to your flights or to your trip.
When we suggest airlines or send you search links, we do so purely for your convenience. We receive no commission, we do not act as an agent for any airline, and we are not responsible for fares, availability, schedule changes, delays or cancellations.
1. Who we are
Frontier Travels, 66 Paul Street, London EC2A 4NA. You can reach us at frontiertravels@outlook.com or +44 7425 759992. References to “we”, “us” and “our” mean Frontier Travels; “you” means the person making the booking and everyone travelling with them.
2. What we arrange
We arrange land-based travel services in Albania. Depending on what you book, this may include accommodation, airport and intercity transfers, a private driver, guided tours, activities and a written itinerary. Anything not explicitly listed in your confirmation is not included — most commonly flights, travel insurance, visas, meals outside those stated, and personal spending.
3. Requesting a trip
Submitting a request through Build Your Trip or any form on this site is an enquiry, not a booking, and creates no obligation on either side. We will reply to tell you whether we can arrange the trip for your dates and what it costs. Nothing is reserved and no price is fixed until we confirm your booking to you in writing.
Please do not book flights until we have confirmed your trip. If you book flights before we confirm, we cannot guarantee availability on those dates and we cannot reimburse flights you are unable to use.
4. Prices and payment
Prices are quoted in pounds sterling for the services described in your quote, and are valid for the period stated in it. Where a deposit is requested, your booking is confirmed once we receive it and acknowledge it in writing. The balance is due by the date stated in your confirmation. Card payments are processed by Stripe; we do not store your card details.
5. Changes and cancellations by you
Tell us as soon as possible if you need to change or cancel. We will do what we reasonably can, but some suppliers charge for changes and some costs may be non-recoverable once committed. Any deposit is non-refundable, and cancellation charges rise closer to departure. We will always tell you the charge before you commit to a change or cancellation.
6. Changes and cancellations by us
Occasionally we may need to change part of your arrangements, for example substituting a hotel of an equivalent standard or reordering days. We will tell you as soon as we can. If we have to cancel your trip for reasons within our control, you will be offered an alternative or a refund of what you have paid us. That refund covers money paid to us and cannot cover flights you booked directly with an airline, which is one reason we ask you to book flights only after your trip is confirmed.
7. Insurance, passports and visas
Travel insurance is your responsibility and we strongly recommend it, including cover for medical treatment, cancellation and your flights. It is also your responsibility to hold a valid passport and any visa or entry documents required for Albania and for any country you transit. Check the current requirements for your nationality before you travel.
8. Your responsibilities while travelling
Please arrive at transfers and activities at the agreed times, behave considerately towards guides, drivers, hosts and other travellers, and tell us promptly about any medical condition, dietary requirement or accessibility need so that we can plan around it. We may decline to continue arrangements for anyone whose behaviour puts others at risk, in which case no refund is due.
9. Liability
We take reasonable care in selecting and arranging the services described in your confirmation. We are not liable for matters outside our reasonable control, including weather, road and border conditions, strikes, and the acts or omissions of airlines. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or any other liability that cannot be limited under English law.
10. Complaints
If something is wrong during your trip, tell us straight away so we have the chance to put it right while you are still in Albania. If it is not resolved, write to us within 28 days of returning and we will investigate and respond.
11. Your data
We use the details you give us to arrange your trip, which means sharing what is necessary with the hotels, drivers and guides involved. We do not sell your data. Flight search links we send you contain only your route and dates, never your name or contact details.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
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